If you can’t get Ad-Aware Total Security updates, you should first make sure that you have registered your license so you can obtain Internet updates. Please follow the Registration procedure for Total Security in this FAQ article:

How do I activate the version of Ad-Aware I paid for?

If you have already registered, make sure that no other firewall software is running on the computer. Turn off any other firewalls and then try updating again.

If the problem persists, try rebooting your computer and then try updating again.

If you get the message “Update Server Temporarily Unavailable” this might mean that we are experiencing high traffic or similar issues. In that case, try updating again later when the update server is running at full service again.

Applies to: Ad-Aware Total Security

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